This Shipping Policy explains how DNL Shop (dnlshop.eu) ships orders from the Netherlands to customers across Europe.

1. Shipping destinations

We ship to countries within the European Union and to other European destinations as shown at checkout. If your country is not available during checkout, we currently do not ship there.

2. Processing time

  • Orders are usually processed within 3–5 business days after successful payment confirmation.
  • Orders placed on weekends or Dutch public holidays are processed on the next business day.
  • During sales, seasonal peaks, or stock replenishment, processing may take longer. We will inform you if a significant delay occurs.

3. Estimated delivery times

Delivery times start after your order has been dispatched and are estimates only:

  • Netherlands: typically 3–5 business days
  • Belgium / Germany / Luxembourg: typically 3–7 business days
  • Other EU countries: typically 3–10 business days
  • Other European destinations: typically 5–14 business days (where available)

Delays may occur due to carriers, customs (where applicable), weather, peak periods, or incorrect address details.

4. Shipping costs

  • Shipping costs are calculated at checkout based on destination, package weight/size, and selected shipping method.
  • Any free shipping threshold (if offered) will be clearly shown on the Website or at checkout.
  • The final shipping cost is always displayed before you confirm your order.

5. Shipping methods and tracking

  • We use reputable carriers and logistics partners.
  • Where tracking is available, we will send a tracking number/link by email after dispatch.
  • Please monitor the tracking status and follow any carrier instructions for collection or redelivery.

6. Delivery address

  • Please ensure your shipping address is complete and correct, including apartment/unit numbers and any access codes if needed.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by you.
  • If a package is returned to us because of an incorrect address, refused delivery, or failure to collect, we may charge additional shipping costs for redelivery, or refund the order minus outbound and return shipping costs where permitted.

7. Failed delivery and collection points

If nobody is available at the delivery address, the carrier may:

  • Leave a delivery notice
  • Attempt redelivery
  • Deliver to a neighbour or parcel point (depending on carrier rules and your local options)

Please collect your parcel within the carrier’s storage period. Unclaimed parcels returned to us may result in additional costs.

8. Customs, duties, and taxes

  • For most shipments within the EU, VAT is handled according to applicable EU VAT rules and is generally included in the price where required.
  • For destinations outside the EU (if available), import duties, customs clearance fees, and local taxes may apply and are the customer’s responsibility unless expressly stated otherwise.

9. Damaged or missing packages

  • If your package arrives damaged, please take photos of the packaging and products and contact us promptly at support@dnlshop.eu.
  • If tracking shows delivered but you have not received the parcel, contact the carrier first and then inform us so we can assist.
  • Claims for lost shipments should be reported as soon as possible after the expected delivery window has passed.

10. Order splitting

In some cases, we may ship items from the same order in multiple packages (for example, if products are fulfilled from different locations or restocked at different times). You will be informed if this significantly affects delivery.

11. Contact

For shipping questions, contact:

Email: support@dnlshop.eu
Contact page: Contact us

Please include your order number and shipping address country in your message.