At DNL Shop (dnlshop.eu), we offer secure and convenient payment options for customers across Europe. All payments are processed through trusted payment providers.

Available payment methods

Depending on your country and checkout settings, one or more of the following methods may be available:

  • Credit / Debit cards — Visa, Mastercard, and other major cards accepted by our payment provider
  • iDEAL — popular online banking payment method in the Netherlands
  • Bancontact — commonly used in Belgium

The exact methods shown at checkout may vary by billing country, currency, and technical availability.

Currency

Prices are displayed in the currency shown on the Website and during checkout. If your bank or card issuer charges foreign currency conversion fees, those fees are outside our control and remain your responsibility.

When is payment charged?

  • For most online payment methods, payment is authorised and charged when you complete the order.
  • For bank transfer (if offered), please use the payment reference provided. Your order will normally be processed after we receive the funds.
  • If payment fails, is cancelled, or is reversed, we may pause fulfilment or cancel the order.

Security

  • Payments are processed via secure, encrypted connections.
  • We do not store full credit or debit card details on our servers.
  • Your payment information is handled by specialised payment service providers in accordance with applicable security standards (such as PCI DSS, where relevant).

Invoices and receipts

After a successful order, you will receive an order confirmation by email. An invoice/receipt will be provided according to our order process and applicable tax rules. Please keep your order confirmation for your records.

VAT and business customers

  • Consumer prices generally include applicable VAT where required under EU VAT rules.
  • Business customers with a valid EU VAT number may be eligible for reverse-charge VAT treatment where legally applicable. Please enter your VAT number at checkout if requested, or contact us at support@dnlshop.eu.

Failed, pending, or disputed payments

  • If your payment remains pending, please wait for confirmation from your bank/payment provider and check your email for updates.
  • If you were charged but did not receive an order confirmation, contact us with the payment reference and transaction details.
  • Chargebacks and payment disputes should preferably be raised with us first so we can resolve the issue quickly. Unjustified chargebacks may lead to account restrictions where permitted by law.

Refunds

Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider and your bank, and typically take several business days after we issue the refund. See also our Returns Policy.

Need help?

For payment-related questions, contact:

Email: support@dnlshop.eu
Contact page: Contact us

Note: Please update this page to match the exact payment gateways you enable in WooCommerce.