DNL Shop (“we”, “us”, “our”) operates the website https://dnlshop.eu (the “Website”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Website, create an account, or place an order.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Dutch data protection law.

1. Data controller

The data controller responsible for the processing of your personal data is:

  • Trading name: DNL Shop
  • Legal company name: TBL connected
  • Address: Teleportboulevard 120 1043 EJ Amsterdam, Netherlands
  • Chamber of Commerce (KvK): 51697327
  • VAT number: NL002231923B11
  • Email: support@dnlshop.eu
  • Phone: +31638670623

2. Personal data we collect

Depending on how you use our Website, we may process the following categories of personal data:

2.1 Account and order data

  • Name, billing address, and shipping address
  • Email address and phone number
  • Company name and VAT number (if applicable)
  • Order details, payment status, and delivery information
  • Account login details (if you create an account)

2.2 Communication data

  • Messages you send via contact forms, email, or customer support
  • Feedback, complaints, and return/warranty requests

2.3 Technical and usage data

  • IP address, browser type, device information, and operating system
  • Pages visited, referring URL, date and time of visits
  • Cookie identifiers and similar technologies (see our Cookie Policy)

2.4 Payment data

Payments are processed by trusted third-party payment providers. We do not store full credit or debit card numbers on our servers. We may receive confirmation of payment status, transaction ID, and limited billing information needed to fulfil your order.

3. Purposes and legal bases

We process personal data for the following purposes and legal bases under the GDPR:

  • To process and deliver orders – performance of a contract (Art. 6(1)(b) GDPR)
  • To create and manage your customer account – performance of a contract / legitimate interest (Art. 6(1)(b)/(f))
  • To provide customer support and handle returns/warranty claims – performance of a contract / legitimate interest (Art. 6(1)(b)/(f))
  • To comply with legal obligations (e.g. tax, accounting, consumer law) – legal obligation (Art. 6(1)(c))
  • To improve our Website and prevent fraud/abuse – legitimate interest (Art. 6(1)(f))
  • To send newsletters or marketing communications – consent (Art. 6(1)(a)), where required; you may withdraw consent at any time
  • To use non-essential cookies and analytics – consent (Art. 6(1)(a)), where required

4. How long we keep your data

We retain personal data only as long as necessary for the purposes described in this Policy, including:

  • Order and invoice data: generally up to 7 years, in line with Dutch tax and accounting requirements
  • Customer account data: for as long as your account remains active, and for a reasonable period afterwards if needed for legal claims
  • Support correspondence: for as long as needed to resolve your request and for a reasonable follow-up period
  • Marketing consent records: until you withdraw consent or unsubscribe, plus a short period to demonstrate compliance
  • Cookie/analytics data: according to the retention periods described in our Cookie Policy

5. Sharing your data

We may share your personal data with trusted service providers who help us operate our business, including:

  • Hosting and website infrastructure providers
  • Payment service providers
  • Shipping and logistics partners
  • Email and customer support tools
  • Analytics and marketing tools (only where permitted, often based on consent)
  • Professional advisors (e.g. accountants, lawyers) where necessary
  • Public authorities where we are legally required to do so

We require processors to process personal data only on our instructions and to implement appropriate security measures. We do not sell your personal data.

6. International transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses, unless another lawful transfer mechanism applies.

7. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction. Access to personal data is limited to persons who need it to perform their duties.

8. Your rights

Depending on applicable law, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”), where applicable
  • Restrict processing
  • Object to processing based on legitimate interests
  • Data portability
  • Withdraw consent at any time (without affecting prior lawful processing)
  • Lodge a complaint with a supervisory authority

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl).

To exercise your rights, contact us at support@dnlshop.eu. We may ask you to verify your identity before responding.

9. Children

Our Website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Cookies

We use cookies and similar technologies. For details, please read our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last updated” date. Where changes are material, we may provide additional notice.

12. Contact

For privacy-related questions or requests, contact:

Email: support@dnlshop.eu
Website: https://dnlshop.eu